Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cookkoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Wallet same as the description. Very pretty. I'll buy more again. Fast shipping
M***r –
I loved the wallet! Very good quality. Follow up on the order super helpful!
E***z –
Exelent product very good quality
A***e –
wow. amazing quality and fast shipping. 100% recommended. thank you Sara.
L***a –
It is the second that he commissioned, they are very beautiful. It came with a beautiful message written on a separate piece of paper. Thank you store. I recommend the product. Thank you.
S***e –
exactly as ordered took forever to arrive but it wasn't the stores fault it got lost in the mail in the us but eventually got here
Customer –
Faithful to the photo
C***o –
The wallet is very beautiful, the quality is too nice and it will certainly be an accessory that will make you stand out a lot. The detail of the engraving gives it a very refined touch
M***s –
I like Me very much. The bad has a fishy smell. I arrived very quickly in chile
R***e –
I love this little car wallet it's the best
J***i –
Very good work, the store is very kind! Even a letter I received.
M***r –
Very very classy. That's all I love. Small and very useful. Slides easily into the pocket and can hold several cards and it looks solid for such a price. The only drawback: I believe that over time the skin will disappear.
S***d –
I'm received in around in a week so it's to fast shipping to Saudi Arabia and I'm ordering 4 times restore recommend
O***z –
There is no problem with the product. I received it in 18 days. Was one-on-one with the picture. On the part of the card mechanism, it says that it received 8 cards, but it gets stuck after 5 cards. Get your information that the paper money compartment barely fits even 50 s. Other than that, I like it. Thank you.
M***r –
Excellent product and quality. Super recommended. My printed name looks great