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26” Electric City Bike With Seat/Basket 2 Wheels Electric Bicycles Spoke Wheels 36V 350W Electric Bicycles Hidden Battery

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1. Regarding the goods are delivered from China to Europe Union with order value of exceed to 150 EURyou need not pay VAT for the selling price marked with ‘Price includes VAT’. VAT will be deducted when you make the payment. The final price will have 19% to 27% off according to the VAT rate of your country.

2. We offer Delivered Duty Paid service to Europe Union ( Except Romania) / Russia / United Kindom / United States / Canada / Thailand / Malaysia. We bears all costs and risks of moving the goods to destination, including the payment of Customs Duties and Import Taxes. The selling price is the final price. You need not pay extra cost.

Tire Size: 26 Inch

Material: steel
Color Black/White
Power Motor: 350W
Battery Capacity: 15AH Lithium battery
Max Range: about 90KM(depends on the weight, speed, road condition and Weather. Test made on rider’s weight of 50kgs)
Max Speed: about 25KM/H
Voltage: 36V
Charging Time: About 6-8H
Max Load: about 120KG
Expand Size: about 169*94*98cm

Packing Size: about 140*80*23CM

Net Weight: about 21KG

Package included:Electric Bicycle, Power Charger.
Feature: Front and Rear Disc Brake System,Front Suspension System,LCD Display,Three Riding Modes, Throttle Handle.

1. The max range and speed differ due to the different weight of driver, operational proficiency and road condition. Our test was made by a 55kg driver on a flat and smooth road.

2. The product and user manual may be a little different according to different product lot.

3. Please charge the battery fully before the first use the scooter. In addtion, please charge the battery once every three months, even if you don’t use the scooter, to maintain the battery fully functional and prolong it’s life span. Water immersion, collisions, and other abnormal factors will eald to battery damages, which are not covered under warranty.

Shipping

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Cookkoo, The Best You Can Choose. (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://cookkoo.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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